Customer Survey – Pet Authority Animal Hospital

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Customer Survey

At PET AUTHORITY ANIMAL HOSPITAL, we care about pets and their people. We wish to provide you with excellent quality veterinary service in a modern, clean, and caring environment. You can help us in providing for you and your pet’s needs by sharing your comments with us about your expectations regarding veterinary care. Thank you very much for your time and your thoughts.

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How would you rate our parking lot/grounds?
- Adequate parking
- Inadequate parking
- Clean
- Littered or unkept
How would you rate our waiting room?
- Comfortable
- Neat and Clean
- Odor free
- Needed odor control
Our office hours...
- Convenient
- Restricted (please specify in comments)
- Should be open more (please specify in comments)
- Should be open later (please specify in comments)
The veterinarian
- Was warm and friendly
- Listened well to my pet's present syptoms
- Didn't seem interested in what I was saying
- Seemed in a hurry
- Described the dianosis and treatment well
The veterinarian was...
- First ChoiceProfessional in manner and appearance
- Inferior in manner and appearance
- Good at comforting both me and my pet
- Able to make me feel like a friend
- Intensive in his/her use of people skills
Our receptionist(s)
- Stood and greeted you
- Were warm and cheerful
- Were cold or unfriendly
- Seemed indifferent
- Were hospitable
When you telephoned...
- Your call was answered promptly
- There was a long wait for someone to answer
- You had trouble getting through
- You were placed on hold for too long
Your phone conversation was...
- Courteous
- Hurried
- Impolite
- Informative
Our technician...
- Greeted you warmly
- Was gentle with your pet
- Seemed proficient
- Was knowledgable
- Was a poor communicator
Was your waiting time reasonable
Do you understand our fees?
If you chose "no" for any of the above questions please elaborate here
Would you recommend our hospital to others
If you would not recommend our hospital please elaborate as to why

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Location

4588 West Walton Blvd,
Waterford, MI 48329

(248)-673-1288
info@petauthority.net

Hours of Operation

Monday – Friday
7:30am – 6:00pm

Saturday – Sunday
closed

Get Directions Contact Us

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Home
New Clients
About Us
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Pet Health Info
Contact Us
- Customer Questionnaire
Online Pharmacy

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